RETURN & EXCHANGE POLICY

At MuvaUnii Co., we take pride in the quality of our products and want you to feel confident with every purchase.

Because hair extensions, wigs, closures, frontals, and related beauty products are considered personal-use items, all sales are final once the product has been opened, altered, worn, installed, washed, colored, cut, or otherwise modified.

ELIGIBLE RETURNS

We may accept a return or exchange if:

• You contact us within 7 days of delivery

• The item is completely unused, unworn, unwashed, and unaltered

• All original packaging, tags, bands, lace, and product materials remain intact

• The product is returned in the same condition in which it was received

Return requests are subject to approval by MuvaUnii Co.

NON-RETURNABLE ITEMS

We cannot accept returns or exchanges on:

• Hair that has been installed, worn, brushed out, combed, washed, colored, bleached, cut, or chemically altered

• Wigs or lace products that have been cut, tinted, customized, or altered

• Products with removed tags, bands, seals, or original packaging

• Clearance, sale, promotional, or final-sale items

• Gift cards

• Items returned without prior authorization

WRONG OR DAMAGED ITEMS

Please inspect your order immediately after delivery.

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery with your order number and clear photos or video showing the issue.

Approved claims will be reviewed for a replacement, exchange, store credit, or refund where appropriate.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to an error by MuvaUnii Co.

We strongly recommend using a trackable shipping service. MuvaUnii Co. is not responsible for return packages that are lost, stolen, or damaged in transit.

Original shipping charges are non-refundable.

REFUNDS

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Any product that does not meet our return requirements may be refused and returned to the customer.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled once submitted.

If you need assistance with an order, contact us as soon as possible.

QUESTIONS?

For questions regarding a return, exchange, or order issue, please contact MuvaUnii Co. through the customer service information provided on MuvaUnii.com.

By completing a purchase with MuvaUnii Co., you acknowledge and agree to this Return & Exchange Policy.